Case study / Healthcare
A booking and reminders system across three clinics, built in 10 weeks. One shared schedule, instead of three paper books and a phone.
Three clinics were booking appointments in paper books and calling every patient by hand. We built one shared schedule that sends reminders and fills cancelled slots. Missed appointments fell from 19 percent to 4.1 percent.
Three clinics, three paper appointment books, and one front desk team calling every patient the morning of their visit. Nineteen percent of patients missed their appointment. Double bookings were common, and the waiting list lived in a notebook nobody else could read.
The clinical team did not want a hospital-wide system. They wanted the schedule to be true, and they wanted fewer empty chairs.
We sat at the front desk for a week. The bottleneck was not booking. It was the gap between booking and arrival: reminders, reschedules, and the handover between reception and the clinician. We designed one schedule view for all three sites and automated the parts that were eating the morning.
Missed appointments fell from 19 percent to 4.1 percent within one quarter. The front desk recovered about six hours a week per site that used to go to reminder calls. Patients noticed the difference before the staff did.
“Reminders finally reach the right person at the right time. The front desk stopped calling patients one by one, and missed appointments fell from 19 percent to 4.”
The system now runs the schedule for all three sites. The next phase is a patient summary for doctors, built only after the front desk workflow proved stable. We are deliberately slow with patient data.
Your version
Tell us where the daily work leaks time. We will find the smallest system that stops it.
